Shipping Policy

Thank you for shopping with Footlyn. Please review our shipping guidelines to understand how and when your order will be delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Locations

We currently ship to the following countries:

  • United States
  • United Kingdom
  • Canada
  • Australia

We do not ship outside these regions at this time.

3. Estimated Delivery Times

Delivery times vary by location:

Country Estimated Delivery Time
United States 5–10 business days
United Kingdom 5–10 business days
Canada 7–12 business days
Australia 7–12 business days

Please note: Delivery estimates may vary due to customs delays, weather conditions, high demand seasons, or carrier delays.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination
  • Weight and size of the product
  • Shipping method chosen

Any applicable duties or taxes are the responsibility of the customer.

5. Tracking Information

  • All orders include tracking numbers.
  • Tracking updates may take 24–48 hours to appear after the package is shipped.
  • If tracking shows “delivered” but you did not receive your package, please contact your local carrier.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for orders shipped to:

  • Incorrect addresses
  • Missing apartment/house numbers
  • Old or outdated addresses provided by the customer

If you submit an incorrect address, contact us immediately at opalrisegroup@gmail.com.
We can update your address only if the order has not been shipped.

7. Lost or Stolen Packages

Footlyn is not responsible for:

  • Lost packages
  • Stolen packages
  • Delivery issues once the order is marked as delivered

For assistance, please contact your local shipping carrier.

8. Delays Due to Customs

International shipments (UK, Canada, Australia) may experience delays due to customs inspections.
Footlyn is not responsible for these delays or any additional customs fees.

9. Contact Us

If you have any questions about shipping, feel free to reach out:

📩 Email: opalrisegroup@gmail.com
🛍️ Store Name: Footlyn