Refund Policy

Thank you for shopping with Footlyn. We want you to be fully satisfied with your purchase. If you are not happy with your order for any reason, please review our refund and return guidelines below.

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1. Returns & Refund Eligibility

We accept returns and refunds under the following conditions:

• The request must be submitted within 30 days of receiving your order.
• The item must be unused, in original condition, and in its original packaging.
• Proof of purchase (order number or email) is required.

We do not accept returns or refunds for:

• Items that have been used
• Items damaged after delivery
• Final sale or discounted items
• Hygiene-related products that have been opened

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2. Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.

To process your claim, email us at opalrisegroup@gmail.com with:

• Your order number
• Photos or videos showing the issue
• A brief description of the problem

We will offer a replacement or full refund at no additional cost.

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3. Refund Process

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

• Refunds are issued to your original payment method.
• Processing times depend on your bank or payment provider (typically 5–10 business days).

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4. Order Cancellation

Orders can be canceled within 6 hours of purchase.
After this time, the order may already be processed and shipped, making cancellation unavailable.

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5. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect

For exchanges, contact us at opalrisegroup@gmail.com.

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6. Shipping Costs

• Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
• Original shipping fees are non-refundable.

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7. Lost or Stolen Packages

Once an order is marked as delivered by the carrier, we are not responsible for:

• Lost packages
• Stolen packages
• Delivery mistakes caused by incorrect addresses

Please contact your local carrier for further assistance.

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8. Contact Us

If you have any questions about our refund or return process, reach out to us at:

📩 Email: opalrisegroup@gmail.com
🛍️ Store Name: Footlyn